Quality & Trust

Quality Assurance

We have a workforce of qualified and experienced Healthcare Assistants and Support Workers who all have previous experience of working within clients’ own homes.

We follow a stringent recruitment procedure to ensure that all of our workers are compliant with the Care Quality Commission (CQC). This enables us to supply our clients with the highest quality healthcare professionals, at all times.

We undertake rigorous compliance reviews to ensure that all of our staff have the relevant qualifications and experience necessary for the service that they will provide.

This includes:

Disclosure and Barring Service (DBS) checks.
A full health declaration.
Full working history, along with detailed reference checks.
Annual reviews with relevant registration bodies to ensure fitness to practice.
We provide regular supervision for all of our care staff, including recorded regular one-to-one meetings, observations and annual appraisals. This ensures that our care staff continuously advance their skills whilst continuing to deliver an excellent standard of care.

Training

A strong focus on continued staff training and development is central in our pursuit of excellence. Our staff are trained and all workers have completed or must complete a comprehensive mandatory training program which includes manual handling, infection control, basic life support, fire safety and medication modules. In addition, as part of our Care at Home service, we create bespoke training courses based upon the actual needs of each client.